Getting Started

Setup guides for merchants on Shopify or SHOPLINE, plus staff onboarding. Pick your platform below.

Shopify merchants

Complete these steps inside Shopify Admin and the embedded Multiguide Rewards app.

  1. Install the app

    From Shopify Admin, install Multiguide Rewards and approve the requested permissions. Open the embedded app to finish setup.

    Open Shopify App
  2. Configure regions & commission rules

    Define regions and locations, create commission rules, and set settlement currency in Settings. On the Commission page you can enable Manager team bonus: rates are a percentage of the previous month's settled staff commission (Order, Referral, and Refund by store location)—not sales. Each managed store or region earns a separate bonus line.

  3. Add staff & send invites

    Create staff records and send email invitations. Staff complete onboarding in the staff web app.

  4. Enable storefront tracking

    In the setup wizard, enable the Multiguide Referral theme app embed and web pixel. Customers can use a staff code; attribution runs through the pixel and app proxy (/apps/multiguide).

  5. Review commissions & settlements

    Paid orders generate commissions automatically. Use settlements to record payouts and export reports.

SHOPLINE merchants

Complete these steps inside SHOPLINE Admin and the embedded merchant app.

  1. Install the app

    Install Multiguide Rewards from the SHOPLINE App Store and authorize the app. Open it from SHOPLINE Admin to finish setup.

    Open SHOPLINE App
  2. Configure regions & commission rules

    Set regions, locations, and commission rules to match how you pay staff for referrals and orders. On the Commission page you can enable Manager team bonus: rates are a percentage of the previous month's settled staff commission (Order, Referral, and Refund by store location)—not sales. Each managed store or region earns a separate bonus line.

  3. Add staff & send invites

    Add staff in the merchant app and send invites. Staff use the same staff web app as on Shopify.

  4. Publish theme extension & enable embed

    Deploy the Multiguide Referral theme extension. On an Online Store 3.0 theme, go to Theme settings → App embeds and enable Multiguide Referral. Staff referral links use ?ref= tracking.

  5. Manage plan & settlements

    Upgrade or downgrade on the Plan page (SHOPLINE in-app billing). Review commissions and run settlements when orders are paid.

Staff

No Shopify or SHOPLINE Admin access required. Use the staff web app on your phone.

  1. Complete sign-up

    Open the invitation email from your merchant and complete sign-up in the staff app.

    Open Staff App
  2. View your dashboard

    Sign in to view your referral link, commissions, settlements, and activity.

  3. Refer customers

    Share your referral link or code with customers. Attributed orders appear after checkout.

  4. Share a pre-filled cart

    Open Sell → Share Cart, search products, add items and quantities, optionally attach a discount code, then send the link to your customer. When they check out, the order credits to you.

  5. Create discount codes

    Create personal discount codes when your merchant enables that feature.

  6. Managers: team bonus

    If you are assigned as a Location or Region manager, open Team Bonus in the staff app. Filter by month and region to view team bonus commission records that were generated for you. If no bonus was created for a period, the list stays empty.

Quick answers

Which platforms are supported?

Multiguide Rewards supports Shopify and SHOPLINE. Use the Shopify or SHOPLINE merchant app for your store; staff always use the same staff web app.

Do staff need a Shopify or SHOPLINE Admin account?

No. Staff are invited by the merchant administrator and only need to use the staff app—they do not sign in to Shopify Admin or SHOPLINE Admin.

What languages does the staff app support?

English, Simplified Chinese, and Traditional Chinese. More languages are planned.

Where is billing managed?

On Shopify, plans use Shopify Billing in the merchant app. On SHOPLINE, paid plans use SHOPLINE in-app subscription billing on the Plan page.

How does manager team bonus work?

Merchants set Location and Region manager bonus rates on the Commission page. Each month the system totals settled staff commission (by store) for the prior month—including Order, Referral, and Refund lines—and creates separate team bonus commission rows per store or region. Managers see only generated records in the staff app under Team Bonus; later refunds do not trigger a separate manager clawback.

Need help?

Email [email protected] or contact us through your app marketplace listing.