Frequently Asked Questions

It helps you run a staff referral program: track who brought each sale, calculate commissions automatically, settle payouts, and give staff a mobile view of their earnings—on Shopify or SHOPLINE.

No. Staff use a separate staff web app on their phone. Only managers need the embedded app inside Shopify or SHOPLINE Admin.

Yes. Start on the Free plan with limits on team size and referred orders, then upgrade when you grow.

Each staff member gets a personal referral link (and optional discount codes). When customers buy through that link, the sale is credited to them.

Yes—if you need in-store and online staff referrals with automatic order attribution, commission rules by location, settlements, and a mobile staff app without granting store Admin access. It is built for retail teams on both platforms, not generic affiliate marketing.

In the merchant app, define regions and locations under Settings, then create commission rules on the Commission page. Assign each staff member a home location. Paid orders attribute to the referring staff member and follow your location-based rules; refunds adjust commissions automatically.

Your merchant administrator sends an email invitation. Open the link in that email to complete sign-up. You do not need a Shopify or SHOPLINE Admin account.

After you sign in, open Sell and copy your personal referral link, or share it directly from your phone. New customers who shop through that link are credited to you after they pay.

Under Sell → Share Cart, search your store catalog, add products and quantities, optionally attach a discount code, then send the cart link to your customer. When they check out from that link, the order credits to you the same way as a referral link.

Commission usually appears after the order is paid. If the customer returns or the order is refunded, your commission may be adjusted according to your merchant's rules.

Your merchant runs settlements in the merchant app. When a settlement is completed, you will see the payout in Settlements in the staff app. Timing and methods depend on your store's policy.

Only if your merchant has enabled that feature for you. When available, create and manage codes from Sell in the staff app.

Common reasons: the customer did not use your referral or Share Cart link, the order was not paid, or your merchant has not finished storefront referral setup. Ask your merchant to confirm tracking is active and that you shared the correct link before checkout.

If you are assigned as a Location or Region manager, open Team Bonus to view team bonus commission records your merchant's plan generated for you. If nothing was created for a month, the list stays empty—that is normal.

English, Simplified Chinese, and Traditional Chinese are available. Tap Language at the bottom of any screen and choose a language—the interface updates right away. To save your preference for future visits, open Profile → Edit profile, tap Language, choose a language, and save.

Confirm the referral theme embed and web pixel are enabled, the customer used a valid staff link or code, and the order was paid. Refunds may adjust commission after attribution.

Subscription plans are billed through Shopify inside the merchant app and synced with your plan limits.

Yes. On Pro and Enterprise plans, open Reports in the merchant app and export commission data to CSV for finance or payroll. Settlements also show payout batches you can review before paying staff.

After installing the app, publish the theme extension, then on an OS 3.0 theme enable Multiguide Referral under Theme settings → App embeds.

Check that the app embed is enabled, the customer used a staff referral link, and the order was paid. Guest checkout may limit email-based matching compared with Shopify.

Paid plans use SHOPLINE in-app subscription billing. Upgrade or downgrade from the Plan page inside the merchant app.

Each staff member has a unique code. Their referral links append ?ref= so the theme extension can attribute first visits and paid orders. Publish the Multiguide Referral theme extension and enable the app embed on an Online Store 3.0 theme for tracking to work.

Read our full Privacy Policy at multiguide-rewards.maoxing.vip/privacy.

Email [email protected] or use the support channel on your app marketplace listing.