Frequently Asked Questions
Answers for merchants using Multiguide Rewards on Shopify or SHOPLINE.
General
What does MultiGuide Rewards do?
It helps you run a staff referral program: track who brought each sale, calculate commissions automatically, settle payouts, and give employees a mobile view of their earnings.
Do staff need access to my store Admin?
No. Staff use a separate employee web app on their phone. Only managers need the embedded app inside Shopify or SHOPLINE Admin.
Is there a free plan?
Yes. You can start on the Free plan with limits on team size and referred orders, then upgrade when you grow.
How do staff refer customers?
Each staff member gets a personal referral link (and optional discount codes). They share it in-store, on social, or by message. When customers buy through that link, the sale is credited to them.
Shopify merchants
Why is an order not attributed?
Confirm the referral theme embed and web pixel are enabled, the customer used a valid staff link or code, and the order was paid. Refunds may adjust commission after attribution.
Where do I manage billing?
Subscription plans are billed through Shopify inside the merchant app and synced with your plan limits.
SHOPLINE merchants
How do I turn on storefront referral tracking?
After installing the app, follow the in-app setup guide: publish the theme extension, then in your Online Store 3.0 theme go to Theme settings, App embeds, and enable Multiguide Referral.
Why is an order not attributed?
Check that the app embed is enabled on an OS 3.0 theme, the customer used a staff referral link, and the order was paid. Guest checkout may limit email-based matching compared with Shopify.
Where do I manage billing?
Paid plans use SHOPLINE in-app subscription billing. Upgrade or downgrade from the Plan page inside the merchant app.
Privacy & support
Where is your privacy policy?
Read our full Privacy Policy at multiguide-rewards.maoxing.vip/privacy.
How can I get help?
Email support@maoxing.org or use the support channel on your app marketplace listing.